Refund policy

Return Process:

• Items are eligible for returns within 7 days of being delivered, provided they meet our return criteria.
• To initiate a return, please visit our Return Portal.
• All sale items marked as 'Final Sale' are not eligible for return or exchange. Exceptions will apply to lost or damaged orders.
• To be eligible for a return, items must be in their original condition, unworn, and with all original packaging included.
• Customers are responsible for shipping costs on exchanged items.
• Insurance for returned items is the customer’s responsibility. We recommend purchasing shipping insurance to protect against loss or damage during transit.
• Once your return is received and meets our return criteria, we will process an exchange or refund within 5 business days.
• The original cost of shipping is non-refundable and will not be included in any credit notes issued.

International Orders:

• Returns: All international returns are paid at the customer’s expense. To purchase a return label through our shipping partner, you can process the request directly through our return portal. If you prefer to arrange your own return shipping, please reach out to our support team at team@evrestudio.com for more information. Please note that our standard return policy still applies.
• Duties & Taxes: We ship all international orders DDP (Delivered Duty Paid). This means all duties and taxes are calculated and paid upfront at checkout, ensuring your order arrives without unexpected customs fees or delays.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item:

• Email us at team@evrestudio.com with your order details and pictures of the damaged or incorrect product.
• We’ll work to resolve the issue quickly and efficiently.

Site-Wide Sales & Final Sale Items:

• Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds.

 

For any questions, email us at team@evrestudio.com

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